Managed IT Services
Proactive, seamless support that keeps your business moving. Help desk, monitoring, cloud, hardware, and strategic IT planning all from a single team that knows your environment.
Learn moreManaged IT Services in Auckland
Proactive IT support, cybersecurity, and AI for Auckland businesses ready to move faster. NZ-owned, locally staffed, available when you need us.
- NZ-Owned and Operated
- Microsoft Solutions Partner
- Spark Channel Partner
- 30+ years in business
- Trusted by 100+ NZ businesses
Why Auckland businesses choose iT360
Built for the Auckland business community
Auckland is home to roughly a third of New Zealand's businesses and the bulk of the country's professional services, finance, retail, construction, and tech firms. The IT challenges that come with operating here are different to anywhere else in NZ; tighter cyber compliance pressure from larger clients, faster cloud adoption, and more sophisticated threats targeting Auckland-based companies.
iT360 is headquartered in Wairau Valley with technicians servicing Auckland businesses across the North Shore, CBD, Manukau, and West Auckland. We support over a hundred Auckland SMBs across professional services, food and retail, engineering, legal, and trades; a track record since 1995 that puts iT360 among the longest-standing IT companies in Auckland. Our average response time for Auckland clients is under 15 minutes for remote tickets and same-day for onsite where it's needed.
If you're an Auckland business with between 10 and 200 staff and your current IT setup feels reactive, fragile, or just behind the times, we're worth a conversation.
Who This Workshop Is For
Everything your business needs from one IT partner
Whether you need rock-solid IT support, advanced cyber security, or AI strategy that actually delivers, we have you covered.
Cyber Security
Protecting your systems, data, and reputation with a full security stack. Email, endpoint, identity, network, and a managed security program if you need certification.
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AI & Automation
Smart, scalable automation that frees your team and fuels growth. From AI workshops to custom-built solutions deployed across your business.
Learn moreWhy businesses choose
iT360 over the rest.
Typical IT Providers
- Just keeping the lights on
- Slow, patchy support
- Generic service
- One-size-fits-all
- Tech for tech’s sake
The iT360 Way
- Always on, always accountable
- Driving growth, not just uptime
- Genuine partnership
- Solutions that scale
- Smart, secure, strategic
Featured Case Study
Trusted by businesses across Auckland
Auckland clients include Farro (boutique supermarket, 6 stores), Waterware (plumbing and bathroom ware distributor), Kennerley Retail Investments, Pipeline and Civil, Wilson Harle (litigation firm), AR & Associates (engineering), Beth-Shean Trust, and dozens more.
Farro Fresh: how Auckland's boutique supermarket grew from 10 staff to 350+ without IT holding them back
Waterware: eliminated key-man risk with an internal AI assistant trained on their own knowledge base
Good Seed Trust : 100% cloud migration that increased productivity while lowering costs
What's included in our service
“A complete IT and security stack,
included as standard ”
No bolt-ons, no surprise extras. Everything below is part of how we run your IT.
1.
365 Security
Your Microsoft 365 environment is one of the most targeted parts of your business. We lock it down with email security, MFA, and a full security score assessment so you know exactly where you stand.
2.
Endpoint Security
Every laptop, desktop, and server is a potential entry point. Powered by Huntress EDR, we monitor your devices around the clock, detecting, isolating, and responding fast.
3.
Identity Security
Compromised credentials cause most breaches. Huntress ITDR watches your Microsoft 365 identities for suspicious behaviour, flagging unusual sign-ins and account takeovers before they become serious.
4.
Network Security
We manage and monitor your firewalls and switches to keep unauthorised traffic out, your data moving safely, and your team connected without unnecessary risk.
5.
Managed Security Programs
Need to meet SMB1001, CIS Controls, or ISO27001? We manage the whole process from gap assessment through certification.
6.
Backups & Resiliency
We back up your servers, Microsoft 365, and Google Workspace so when ransomware, hardware failure, or accidental deletion happens, you're back up fast.
7.
Cyber Security Awareness Training
Most attacks start with a person. We train your team to spot phishing and handle data safely, turning your biggest vulnerability into your first line of defence.
8.
Password Management
We set your team up with a business-grade password manager so everyone has strong, unique credentials, without trying to remember them all.
9.
Mobile Device Management
MDM lets us enforce security policies, manage app access, and remotely wipe phones and tablets if they're lost or stolen.
Switching IT providers feels risky. Here's what it's
actually like.
Far too many businesses delay switching IT providers because of the perceived disruption. Our 6-step process is designed to make the change quiet, controlled, and finished within weeks.
STEP 1
Site Audit
A clear view of your IT environment, risks, opportunities, and what we need to fix first.
STEP 2
Onboarding
Structured handover. Your systems, people, and processes documented. No surprises.
STEP 3
Post-Onboarding Review
Follow-up assessment to evaluate performance and address any early challenges.
STEP 4
Cyber Security Assessment
Thorough evaluation of your security posture, the gaps that matter and the priorities for closing them.
STEP 5
IT & Security Roadmap
A strategic plan that aligns your tech with your business goals over the next 12 to 24 months.
STEP 6
Ongoing Roadmap Engagement
Regular reviews so the strategy keeps moving forward; not just a document gathering dust.
Auckland IT support FAQs
Straightforward answers to help you decide if this workshop is right for your team.
Do you provide onsite IT support across Auckland?
- Yes. Our office is in Wairau Valley and our technicians service the entire Auckland region: CBD, North Shore, West Auckland, South Auckland, and East Auckland. Most issues we resolve remotely within minutes; for anything that needs hands-on support, we're typically onsite the same day.
How quickly can a technician get to my Auckland office?
- For priority issues, we aim to be onsite within 4 hours anywhere in metro Auckland. For most service requests, the question is whether onsite is even needed; around 90% of what we do is resolved remotely.
What size businesses do you support?
- We work best with Auckland businesses between 10 and 200 staff. Smaller than that, you usually don't need a full managed service. Bigger than that, you've often got internal IT and we partner with them rather than replace them.
Are you a local Auckland IT company?
- Yes. NZ-owned and operated, headquartered at 205 Wairau Road in Wairau Valley, Auckland. Our team is on the ground here. No offshore call centres.
What does your managed IT service include?
- Proactive 24/7 monitoring, helpdesk support, cyber security stack (email, endpoint, identity, network), Microsoft 365 management, backups, password management, mobile device management, and strategic IT roadmap planning. Everything you need to keep an Auckland SMB running and protected.
Do you handle cyber security compliance like SMB1001 or ISO 27001?
- Yes. We run managed security programs covering SMB1001, CIS Controls, and ISO 27001. Whether you're pursuing certification because a client asked for it or because you're maturing your security posture, we manage the whole process.
Do you run workshops outside Auckland?
- Absolutely!
Ready to experience the difference 30 years of IT expertise can make?
- Detailed evaluation of your current IT infrastructure
- Priority access to our support team within 24 hours of signing up
- A tailored roadmap for optimising your technology, with a clear timeline
Don't let technology challenges hold back your Auckland business. Book a 30-minute consultation with Callum Galloway, our Chief Sales and Marketing Officer, for a comprehensive assessment of where you are and where you could be.