Managed IT Services
Proactive, seamless support that keeps your business moving. Help desk, monitoring, cloud, hardware, and strategic IT planning all from a single team that knows your environment.
Learn moreManaged IT Services on Auckland's North Shore
Proactive IT support, cybersecurity, and AI for North Shore businesses ready to move faster. NZ-owned, locally staffed, available when you need us.
- NZ-Owned and Operated
- Microsoft Solutions Partner
- Spark Channel Partner
- 30+ years in business
- Trusted by 100+ NZ businesses
Why North Shore businesses choose iT360
Built for the North Shore business community
The North Shore has one of the densest concentrations of professional services and SMBs in New Zealand finance, legal, marketing, engineering consultancies, and tech firms across Albany, Takapuna, Browns Bay, Mairangi Bay, Glenfield, and Wairau Valley.
iT360 is right in the middle of all of it. Our office is at 205 Wairau Road, Wairau Valley, which means our team can be onsite anywhere from Devonport to Silverdale within an hour. We support dozens of North Shore businesses, many we've worked with for over a decade.
If you're a North Shore business owner who is tired of waiting hours for a response from your current IT provider, or you've outgrown a one-person IT consultant, the local alternative is sitting just up the road.
Services Overview
Everything your business needs from one IT partner
Whether you need rock-solid IT support, advanced cyber security, or AI strategy that actually delivers, we have you covered.
Cyber Security
Protecting your systems, data, and reputation with a full security stack. Email, endpoint, identity, network, and a managed security program if you need certification.
Learn more
AI & Automation
Smart, scalable automation that frees your team and fuels growth. From AI workshops to custom-built solutions deployed across your business.
Learn moreWhy businesses choose
iT360 over the rest.
Typical IT Providers
- Just keeping the lights on
- Slow, patchy support
- Generic service
- One-size-fits-all
- Tech for tech’s sake
The iT360 Way
- Always on, always accountable
- Driving growth, not just uptime
- Genuine partnership
- Solutions that scale
- Smart, secure, strategic
Featured Case Study
Trusted by businesses across North Shore
North Shore clients span professional services, finance, legal, engineering, distribution, and retail including Waterware (Albany), DHC Consulting Group, and many more.
Farro Fresh: how Auckland's boutique supermarket grew from 10 staff to 350+ without IT holding them back
Waterware: eliminated key-man risk with an internal AI assistant trained on their own knowledge base
Good Seed Trust : 100% cloud migration that increased productivity while lowering costs
What's included in our service
“A complete IT and security stack,
included as standard ”
No bolt-ons, no surprise extras. Everything below is part of how we run your IT.
1.
365 Security
Your Microsoft 365 environment is one of the most targeted parts of your business. We lock it down with email security, MFA, and a full security score assessment so you know exactly where you stand.
2.
Endpoint Security
Every laptop, desktop, and server is a potential entry point. Powered by Huntress EDR, we monitor your devices around the clock, detecting, isolating, and responding fast.
3.
Identity Security
Compromised credentials cause most breaches. Huntress ITDR watches your Microsoft 365 identities for suspicious behaviour, flagging unusual sign-ins and account takeovers before they become serious.
4.
Network Security
We manage and monitor your firewalls and switches to keep unauthorised traffic out, your data moving safely, and your team connected without unnecessary risk.
5.
Managed Security Programs
Need to meet SMB1001, CIS Controls, or ISO27001? We manage the whole process from gap assessment through certification.
6.
Backups & Resiliency
We back up your servers, Microsoft 365, and Google Workspace so when ransomware, hardware failure, or accidental deletion happens, you're back up fast.
7.
Cyber Security Awareness Training
Most attacks start with a person. We train your team to spot phishing and handle data safely, turning your biggest vulnerability into your first line of defence.
8.
Password Management
We set your team up with a business-grade password manager so everyone has strong, unique credentials, without trying to remember them all.
9.
Mobile Device Management
MDM lets us enforce security policies, manage app access, and remotely wipe phones and tablets if they're lost or stolen.
Switching IT providers feels risky. Here's what it's
actually like.
Far too many businesses delay switching IT providers because of the perceived disruption. Our 6-step process is designed to make the change quiet, controlled, and finished within weeks.
STEP 1
Site Audit
A clear view of your IT environment, risks, opportunities, and what we need to fix first.
STEP 2
Onboarding
Structured handover. Your systems, people, and processes documented. No surprises.
STEP 3
Post-Onboarding Review
Follow-up assessment to evaluate performance and address any early challenges.
STEP 4
Cyber Security Assessment
Thorough evaluation of your security posture, the gaps that matter and the priorities for closing them.
STEP 5
IT & Security Roadmap
A strategic plan that aligns your tech with your business goals over the next 12 to 24 months.
STEP 6
Ongoing Roadmap Engagement
Regular reviews so the strategy keeps moving forward; not just a document gathering dust.
North Shore IT support FAQs
Straightforward answers to help you decide if this workshop is right for your team.
Where on the North Shore do you provide IT support?
- Everywhere from Devonport to Silverdale. Our office is in Wairau Valley, so Takapuna, Albany, Glenfield, Mairangi Bay, Browns Bay, Northcote, and Birkenhead are all within easy reach. We have clients across the entire Shore.
How fast can someone be onsite?
- For most North Shore clients, within an hour or two if it's urgent. Wairau Valley, Takapuna, and Glenfield are typically inside 30 minutes. We resolve around 90% of issues remotely onsite is for the things that genuinely need hands-on.
Are you actually based on the North Shore?
- Yes. 205 Wairau Road, Wairau Valley. NZ-owned, NZ-based, NZ-staffed. No offshore helpdesks.
Do you support businesses with offices across multiple North Shore locations?
- Often. Many of our clients have a head office plus satellite sites, warehouses, or retail locations across the Shore. We handle multi-site setups as standard.
What size businesses do you typically work with?
- 10 to 200 staff is our sweet spot. Big enough that IT really matters, small enough that you don't have a full internal IT team.
Do you handle cyber security on top of IT support?
- Yes security is built into our managed service rather than sold as an add-on. Email security, endpoint protection (Huntress EDR), identity threat detection, MFA, awareness training, and backups are all included.
Ready to experience the difference 30 years of IT expertise can make?
- Detailed evaluation of your current IT infrastructure
- Priority access to our support team within 24 hours of signing up
- A tailored roadmap for optimising your technology, with a clear timeline
Don't let technology challenges hold back your North Shore business. Book a 30-minute consultation with Callum Galloway, our Chief Sales and Marketing Officer, for a comprehensive assessment of where you are and where you could be.