A till or an EFTPOS terminal down on a Saturday, and a queue that doesn't care whose fault it is.
Tech for retail businesses
Managed IT, cyber security and AI for New Zealand retailers. Keep the tills running, protect customer payment data, and connect the systems behind every sale.
- 30 years in NZ business IT
- 4.9 from 95+ Google reviews
- NZ owned and operated
- SMB1001 aligned
What our clients say about us.
We focus on making great products and selling to our customers, without worrying about whether we have a security issue. The fact that we don't have to worry about it is superb.
We are increasingly focused on growing our online business. It's something I used to worry about, and I don't worry about it as much.
It's made us more efficient and effective. I didn't have that option before, and now I do.
Retail businesses we work with
The work that quietly costs you a day a week
POS, stock, the online store and the accounting system all holding a slightly different version of the truth.
Store staff turnover meaning accounts stay open long after people have left.
No real idea what customer data you hold, or what it would mean if it got out.
Why retail businesses choose iT360.
We actually pick up
A till or EFTPOS problem on a Saturday gets a person on the phone, not a queue out the door.
A local team that turns up
Auckland based, NZ owned. Remote first, and on site when the job needs hands on it.
Proactive, not reactive
We monitor and fix things before your team notices. You hear from us before you have to ring us.
Every store, one fixed fee
Helpdesk, monitoring, backups and the security baseline across all your sites, priced per person.
AI built for retail.
Not AI in general. These are the specific workflows we automate in this industry, and the reason this page exists.
Stock and reorder
Reorder points that watch actual sales rather than a spreadsheet someone updates monthly, with the slow movers flagged.
Online and POS reconciliation
Sales, refunds and payouts matched across the store, the website and the accounting system without anyone keying it twice.
Supplier ordering
Purchase orders drafted from what's actually selling and what's actually on the shelf, ready for you to approve.
Rostering and onboarding
New starters get their accounts and access on day one, and lose them the day they leave, without anyone remembering to ask.
Customer enquiry handling
Common questions about stock, orders and returns answered from your own systems, with the real ones passed to a person.
Real businesses. Real outcomes.
How Kennerley Retail Investments Stays Ahead with Managed Services
Kennerley Retail Investments, owner of Paddock to Pantry, moved from ad hoc IT help to managed services with monitoring, backups and cyber security built in.
Read the case study