Tech for not for profits and social services

Usually yes, and often for less than you'd expect. Microsoft and most major vendors offer heavily discounted or donated licensing to registered charities, and a lot of organisations we meet are paying commercial rates simply because nobody applied. Sorting that out is often the first thing we do, and it sometimes covers a meaningful share of the support cost. We'll also tell you plainly what's urgent and what can wait, rather than presenting one big number.

Yes, and it's a common reason organisations call us. Funders now want evidence of things like MFA, backups, controlled access and a plan for when something goes wrong. We check what you actually have against SMB1001, fix the gaps worth fixing, and help you fill the questionnaire in honestly. After the first one it's largely reusable, which matters when you're reporting to several funders.

By making proper accounts easier than sharing one, which is achievable. A volunteer gets an account with exactly the access their role needs, set up quickly, and it's removed the day they finish. The reason it matters isn't bureaucracy: with shared logins you can't tell who accessed a client's record, which is a problem you really don't want when the information is about a vulnerable person.

Only where you've decided it should be, and by default it stays put. Automations run inside your own Microsoft 365 tenancy, so information about the people you serve doesn't get handed to a public tool. Anything that would move it gets flagged, explained and agreed before it's built. And a person reads anything that goes out. Where AI earns its place here is on the reporting and grant admin, which is nobody's favourite part of the job.

With a straight assessment rather than a proposal. We look at what you've got, what's actually at risk, and what it would cost to fix in priority order. Sometimes the answer is a handful of changes rather than a rebuild. What we won't do is walk into a stretched organisation and recommend everything at once, because a plan you can't fund isn't a plan.

Managed IT is a fixed monthly fee per person covering helpdesk, monitoring, maintenance, backups and the security baseline, and charity licensing discounts usually take a chunk out of the software side. Automation is quoted per build against a fixed scope. What it comes to depends on staff and volunteer numbers, devices and sites, so any number on a website would be made up. The review costs nothing.