Managed IT Services
Proactive, seamless support that keeps your business moving. Help desk, monitoring, cloud, hardware, and strategic IT planning all from a single team that knows your environment.
Learn moreManaged IT Services in New Plymouth
Proactive IT support, cyber security, and AI for New Plymouth businesses ready to move faster. NZ-owned, resolved remotely in minutes, onsite arranged when the work needs hands-on.
- NZ-Owned and Operated
- Microsoft Solutions Partner
- Spark Channel Partner
- 30+ years in business
- Trusted by 100+ NZ businesses
Why New Plymouth businesses choose iT360
Built for the New Plymouth business community
New Plymouth and the wider Taranaki region punches above its weight economically; energy, dairy, engineering, manufacturing, and a thriving professional services sector. The challenge for Taranaki SMBs is finding an IT partner with the depth of capability you'd expect in Auckland or Wellington, without losing the local relationship. iT360 supports New Plymouth and Taranaki businesses remotely from our Auckland base, with the same proactive managed IT, cyber security, and AI services we deliver to clients across New Zealand. Most IT support today is delivered remotely and resolved in minutes; when work genuinely needs hands-on, we arrange onsite visits. If you're a New Plymouth business that has outgrown a one-person IT consultant, or you're frustrated with a provider that doesn't really get your industry, we'd like to talk.
Services Overview
Everything your business needs from one IT partner
Whether you need rock-solid IT support, advanced cyber security, or AI strategy that actually delivers, we have you covered.
Cyber Security
Protecting your systems, data, and reputation with a full security stack. Email, endpoint, identity, network, and a managed security program if you need certification.
Learn more
AI & Automation
Smart, scalable automation that frees your team and fuels growth. From AI workshops to custom-built solutions deployed across your business.
Learn moreWhy businesses choose
iT360 over the rest.
Typical IT Providers
- Just keeping the lights on
- Slow, patchy support
- Generic service
- One-size-fits-all
- Tech for tech’s sake
The iT360 Way
- Always on, always accountable
- Driving growth, not just uptime
- Genuine partnership
- Solutions that scale
- Smart, secure, strategic
Featured Case Study
Trusted by businesses across New Plymouth
Taranaki is dominated by energy, dairy, engineering, agriculture, and professional services. We support similar industries across our national client base; from primary producers to specialist consultancies.
Farro Fresh: how Auckland's boutique supermarket grew from 10 staff to 350+ without IT holding them back
Waterware: eliminated key-man risk with an internal AI assistant trained on their own knowledge base
Good Seed Trust : 100% cloud migration that increased productivity while lowering costs
What's included in our service
“A complete IT and security stack,
included as standard ”
No bolt-ons, no surprise extras. Everything below is part of how we run your IT.
1.
365 Security
Your Microsoft 365 environment is one of the most targeted parts of your business. We lock it down with email security, MFA, and a full security score assessment so you know exactly where you stand.
2.
Endpoint Security
Every laptop, desktop, and server is a potential entry point. Powered by Huntress EDR, we monitor your devices around the clock, detecting, isolating, and responding fast.
3.
Identity Security
Compromised credentials cause most breaches. Huntress ITDR watches your Microsoft 365 identities for suspicious behaviour, flagging unusual sign-ins and account takeovers before they become serious.
4.
Network Security
We manage and monitor your firewalls and switches to keep unauthorised traffic out, your data moving safely, and your team connected without unnecessary risk.
5.
Managed Security Programs
Need to meet SMB1001, CIS Controls, or ISO27001? We manage the whole process from gap assessment through certification.
6.
Backups & Resiliency
We back up your servers, Microsoft 365, and Google Workspace so when ransomware, hardware failure, or accidental deletion happens, you're back up fast.
7.
Cyber Security Awareness Training
Most attacks start with a person. We train your team to spot phishing and handle data safely, turning your biggest vulnerability into your first line of defence.
8.
Password Management
We set your team up with a business-grade password manager so everyone has strong, unique credentials, without trying to remember them all.
9.
Mobile Device Management
MDM lets us enforce security policies, manage app access, and remotely wipe phones and tablets if they're lost or stolen.
Switching IT providers feels risky. Here's what it's
actually like.
Far too many businesses delay switching IT providers because of the perceived disruption. Our 6-step process is designed to make the change quiet, controlled, and finished within weeks.
STEP 1
Site Audit
A clear view of your IT environment, risks, opportunities, and what we need to fix first.
STEP 2
Onboarding
Structured handover. Your systems, people, and processes documented. No surprises.
STEP 3
Post-Onboarding Review
Follow-up assessment to evaluate performance and address any early challenges.
STEP 4
Cyber Security Assessment
Thorough evaluation of your security posture, the gaps that matter and the priorities for closing them.
STEP 5
IT & Security Roadmap
A strategic plan that aligns your tech with your business goals over the next 12 to 24 months.
STEP 6
Ongoing Roadmap Engagement
Regular reviews so the strategy keeps moving forward; not just a document gathering dust.
New Plymouth IT support FAQs
Straightforward answers to help you decide if this workshop is right for your team.
Do you have a presence in New Plymouth?
We service clients in New Plymouth and across the Taranaki region as part of our New Zealand-wide managed IT services.
How is support delivered?
Most IT issues are resolved remotely within minutes. For onsite requirements, we support businesses across regional New Zealand including New Plymouth.
What industries do you support in Taranaki?
We support a wide range of industries including agriculture, manufacturing, engineering, retail, and professional services.
Are you NZ-owned?
Yes. iT360 is a New Zealand-owned and operated IT services company based in Auckland.
What does your managed IT service include?
Our managed IT services include proactive monitoring, helpdesk support, cyber security, Microsoft 365 management, backups, password management, mobile device management, and IT strategy.
Do you support multi-site businesses?
Yes, we support organisations with multiple locations across New Zealand including regional sites.
Ready to experience the difference 30 years of IT expertise can make?
- Detailed evaluation of your current IT infrastructure
- Priority access to our support team within 24 hours of signing up
- A tailored roadmap for optimising your technology, with a clear timeline
Don't let technology challenges hold back your New Plymouth business. Book a 30-minute consultation with Callum Galloway, our Chief Sales and Marketing Officer, for a comprehensive assessment of where you are and where you could be.