IT Support in Browns Bay, Auckland

For priority issues, typically within 30 to 60 minutes anywhere in the Bays; the office is a quarter-hour away in Wairau Valley. But the number that matters more is how rarely onsite is needed: roughly 90% of support is resolved remotely, usually within minutes, and our average response across all tickets is about 25 minutes. Monitoring runs around the clock, so plenty of problems are fixed before you'd have noticed them: a disk replaced before it fails, a suspicious login challenged before it becomes a breach. Critical issues get a response within the hour as a matter of service structure, not best effort. The end state our clients describe, like Pipeline and Civil, is IT that 'almost just happens' without them knowing.

Yes, SMBs are exactly who we're built for. Our sweet spot is 10 to 200 staff, which covers most of the trades, retail, healthcare, hospitality, and professional services businesses that make up the Bays. Under a fixed monthly per-user fee you get the same stack a corporate would run: 24/7 monitoring, helpdesk, Microsoft 365 management, tested backups, and security on every device, including Huntress endpoint protection and multi-factor authentication. Smaller than ten staff, we'll be honest that a full managed service is usually more than you need. The businesses that get the most from us are the ones where IT problems cost real money (a medical practice that can't see patient records, a trades business whose quoting system is down) and who want that risk owned by someone.

Yes, both are well represented in our client base. These businesses share a common thread: they hold sensitive information about clients and patients, so security and privacy aren't optional extras. Our managed service builds that in, with endpoint protection, identity monitoring for Microsoft 365 accounts, multi-factor authentication, email filtering, and staff awareness training against phishing, and we understand the Privacy Act 2020 obligations that NZ healthcare and professional practices operate under. For firms that need to demonstrate their security posture to insurers, professional bodies, or larger clients, we run managed compliance programmes covering SMB1001, CIS Controls, and ISO 27001. And because downtime in a practice means cancelled appointments and lost billable hours, the proactive side, monitoring and maintenance that stops faults before they land, matters as much as the response time.

Yes. iT360 has been New Zealand-owned and operated since 1995, based on the North Shore the whole time. The helpdesk is staffed by our own Auckland team, no offshore call centres, and the person who picks up your call can walk over to the engineer who was last in your building. Nearly three decades of local operation also shows in the relationships: many clients have been with us for over a decade, and our case studies name real NZ businesses like Farro, Waterware, and Traffix who'll vouch for us. For a Bays business, local ownership mostly matters in practical terms: we're in your timezone, we know the local suppliers and ISPs, and accountability sits ten minutes down the road rather than in another country.

One monthly fee covers the lot: a 24/7 helpdesk your team can actually call, proactive monitoring and maintenance, Microsoft 365 and cloud management, device sourcing and setup, network and wifi care, tested backups across servers and Microsoft 365, and baseline security on every machine, meaning endpoint protection, MFA, patching, email filtering, and a password manager for the team. You also get a named account manager, regular reviews, and a technology roadmap so IT decisions happen ahead of time with a budget attached. Onboarding follows a published 100-day timeline: your whole environment documented by day 14, cutover by day 30, a cyber security assessment around day 75, and an AI workshop at day 100. It's designed so a Bays business gets corporate-grade IT without employing anyone to run it.