Managed IT Services
Proactive, seamless support that keeps your business moving. Help desk, monitoring, cloud, hardware, and strategic IT planning all from a single team that knows your environment.
Learn moreIT Support in Browns Bay, Auckland
Proactive IT support, cyber security, and AI for Browns Bay businesses ready to move faster. NZ-owned, locally staffed, available when you need us.
- NZ-Owned and Operated
- Microsoft Solutions Partner
- Spark Channel Partner
- 30+ years in business
- Trusted by 100+ NZ businesses
Why Browns Bay businesses choose iT360
Built for the Browns Bay business community
Browns Bay and the East Coast Bays have a busy SMB community; trades, retail, hospitality, healthcare, and a strong cluster of professional services firms operating out of converted villas and modern offices along Clyde Road and Inverness Road. iT360 is based in Wairau Valley, around 15 minutes down the motorway. We support businesses across the Bays with proactive managed IT, cyber security, and AI services; backed by a team that can be onsite quickly when needed. If you run a business in Browns Bay, Mairangi Bay, Rothesay Bay, or Torbay, and you want IT support that's actually responsive, we should talk.
Services Overview
Everything your business needs from one IT partner
Whether you need rock-solid IT support, advanced cyber security, or AI strategy that actually delivers, we have you covered.
Cyber Security
Protecting your systems, data, and reputation with a full security stack. Email, endpoint, identity, network, and a managed security program if you need certification.
Learn more
AI & Automation
Smart, scalable automation that frees your team and fuels growth. From AI workshops to custom-built solutions deployed across your business.
Learn moreWhy businesses choose
iT360 over the rest.
Typical IT Providers
- Just keeping the lights on
- Slow, patchy support
- Generic service
- One-size-fits-all
- Tech for tech’s sake
The iT360 Way
- Always on, always accountable
- Driving growth, not just uptime
- Genuine partnership
- Solutions that scale
- Smart, secure, strategic
Featured Case Study
Trusted by businesses across Browns Bay
The Bays community spans trades, retail, hospitality, healthcare, and professional services; classic SMB territory.
Farro Fresh: how Auckland's boutique supermarket grew from 10 staff to 350+ without IT holding them back
Waterware: eliminated key-man risk with an internal AI assistant trained on their own knowledge base
Good Seed Trust : 100% cloud migration that increased productivity while lowering costs
What's included in our service
“A complete IT and security stack,
included as standard ”
No bolt-ons, no surprise extras. Everything below is part of how we run your IT.
1.
365 Security
Your Microsoft 365 environment is one of the most targeted parts of your business. We lock it down with email security, MFA, and a full security score assessment so you know exactly where you stand.
2.
Endpoint Security
Every laptop, desktop, and server is a potential entry point. Powered by Huntress EDR, we monitor your devices around the clock, detecting, isolating, and responding fast.
3.
Identity Security
Compromised credentials cause most breaches. Huntress ITDR watches your Microsoft 365 identities for suspicious behaviour, flagging unusual sign-ins and account takeovers before they become serious.
4.
Network Security
We manage and monitor your firewalls and switches to keep unauthorised traffic out, your data moving safely, and your team connected without unnecessary risk.
5.
Managed Security Programs
Need to meet SMB1001, CIS Controls, or ISO27001? We manage the whole process from gap assessment through certification.
6.
Backups & Resiliency
We back up your servers, Microsoft 365, and Google Workspace so when ransomware, hardware failure, or accidental deletion happens, you're back up fast.
7.
Cyber Security Awareness Training
Most attacks start with a person. We train your team to spot phishing and handle data safely, turning your biggest vulnerability into your first line of defence.
8.
Password Management
We set your team up with a business-grade password manager so everyone has strong, unique credentials, without trying to remember them all.
9.
Mobile Device Management
MDM lets us enforce security policies, manage app access, and remotely wipe phones and tablets if they're lost or stolen.
Switching IT providers feels risky. Here's what it's
actually like.
Far too many businesses delay switching IT providers because of the perceived disruption. Our 6-step process is designed to make the change quiet, controlled, and finished within weeks.
STEP 1
Site Audit
A clear view of your IT environment, risks, opportunities, and what we need to fix first.
STEP 2
Onboarding
Structured handover. Your systems, people, and processes documented. No surprises.
STEP 3
Post-Onboarding Review
Follow-up assessment to evaluate performance and address any early challenges.
STEP 4
Cyber Security Assessment
Thorough evaluation of your security posture, the gaps that matter and the priorities for closing them.
STEP 5
IT & Security Roadmap
A strategic plan that aligns your tech with your business goals over the next 12 to 24 months.
STEP 6
Ongoing Roadmap Engagement
Regular reviews so the strategy keeps moving forward; not just a document gathering dust.
Browns Bay IT support FAQs
Straightforward answers to help you decide if this workshop is right for your team.
How far is your office from Browns Bay?
We are based in Wairau Valley on Auckland’s North Shore, allowing fast onsite support to Browns Bay businesses.
How fast can you be onsite?
Typically within 30–60 minutes for priority issues. Most support is resolved remotely within minutes.
Do you support small businesses in the Bays area?
Yes. We support many SMBs across the Bays, typically organisations with 10–200 staff.
Do you support healthcare or professional services?
Yes. We support healthcare, legal, accounting, and professional services firms with secure IT environments.
Are you NZ-owned?
Yes. iT360 is a New Zealand-owned and operated IT services company based in Auckland.
What does your managed IT service include?
Our managed IT services include proactive monitoring, helpdesk support, cyber security, Microsoft 365 management, backups, password management, mobile device management, and IT strategy.
Ready to experience the difference 30 years of IT expertise can make?
- Detailed evaluation of your current IT infrastructure
- Priority access to our support team within 24 hours of signing up
- A tailored roadmap for optimising your technology, with a clear timeline
Don't let technology challenges hold back your Browns Bay business. Book a 30-minute consultation with Callum Galloway, our Chief Sales and Marketing Officer, for a comprehensive assessment of where you are and where you could be.