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For New Zealand Law Firms
AI that earns its fee inside your practice
iT360 helps law firms move from curiosity to capability. We design, secure, and embed AI into the way your lawyers actually work; without breaching privilege, risking client data, or landing you with another tool nobody opens.
90+
AI workshops run across New Zealand
30+ yrs
Managing IT for NZ professional services
NZ-based
Local team; local data sovereignty answers
For New Zealand Law Firms
Your firm is already using AI. The question is whether it's being used well.
Partners are pasting client material into free ChatGPT accounts. Juniors are experimenting with Copilot without a policy around them. Someone has been asked to "look into AI" and now owns a problem nobody sized properly. This is where most firms are right now; and it's where the risk is quietly compounding.
01
Matter intake automation
Consumer AI data handling depends on the product, settings and terms. ChatGPT users can turn off model training, and Temporary Chats are not used for training. Before sharing client information, check retention, access and the firm's approved-use policy. Read OpenAI's data controls.
02
Copilot sitting idle
You bought the Microsoft 365 Copilot licences. Uptake is low, value is invisible, and half the lawyers got frustrated in week two. That's not a Copilot problem; it's an enablement and data-readiness problem.
03
No clear next step
You know AI is coming for parts of legal work. You don't know which parts, how fast, or where your firm gets the biggest return. Strategy conversations stall because nobody in the firm has the technical context.
04
The wrong vendors are circling
Offshore legal-tech vendors pitch big implementations. IT partners pitch more licences. Neither is asking whether your matter management, document precedents, and data hygiene are ready for any of it.
Our approach
We build AI into your firm the way a senior associate would carefully, and with real work in mind.
iT360 is an Auckland-based managed service provider with a dedicated AI & Automation division. We've run more than 90 AI workshops across New Zealand, and we've been embedded inside professional services firms for nearly two decades.
We don't sell AI. We make it work. That means starting with your actual workflows; not a generic demo. It means getting your data, your security, and your Microsoft tenant in order before adding anything new. And it means building automations you can maintain; not prototypes that break the moment we leave.
For law firms specifically, we bring the technical depth to make Copilot, Microsoft Purview, and custom automations safe, plus the commercial judgement to tell you what's worth doing and what isn't.
We've watched too many firms buy AI like it's software. It's not. It's a capability; and it needs the same kind of change management you'd give a new practice area.
The iT360 AI & Automation team
Our approach
Six ways we help law firms actually land AI.
1
AI strategy workshops
A working session with your partners and operations team. We map where AI can realistically move the needle across your practice areas; and where it can't.
- Practice-area opportunity mapping
- Priority scoring by effort and value
- 12-month roadmap you can actually fund
2
Copilot rollout, done properly
Microsoft 365 Copilot works brilliantly when your data is ready and your people know what to ask. We prepare both; then train your team in the prompts that matter for legal work.
- SharePoint and data readiness audit
- Purview labelling and access control
- Role-based prompt libraries for lawyers
3
Custom automations
Where Copilot stops, our automation team starts. We build n8n and Power Automate workflows that remove the repetitive admin around matter intake, billing, and client reporting.
- Matter intake and conflict-check workflows
- Document assembly automations
- Billing and trust account alerts
4
Cyber security for AI adoption
AI broadens your attack surface and your data exposure. Our Cyber Security division locks down identity, endpoints, and data flows before anything goes live.
- Identity and access (Huntress ITDR)
- Endpoint protection (Huntress EDR)
- SMB1001 and ISO27001 alignment
5
Managed IT foundation
AI sits on top of your IT. If your Microsoft tenant is messy, your SharePoint is chaos, or your endpoints aren't managed; nothing else works. We fix the foundation first.
- Microsoft 365 tenant optimisation
- SharePoint and document governance
- Managed endpoints and patching
6
Ongoing AI partnership
AI moves fast. We stay close; running quarterly reviews, adding new use cases, and keeping your policies current as Microsoft, OpenAI, and NZ regulators all shift underneath you.
- Quarterly AI roadmap reviews
- New use case discovery
- Policy updates and team training
Where AI pays off in a law firm
Practical use cases we've seen land.
These aren't pitch-deck ideas. They're the workflows we see deliver real time and margin back to firms like yours.
i.
Matter intake and onboarding
Automate the first 30 minutes of every new matter; intake forms, conflict searches, client onboarding emails, and matter creation in your PMS.
ii.
Document review and summarisation
First-pass review of discovery bundles, leases, and contracts using Copilot and secure custom models. Your lawyers still do the legal judgement; the grunt work disappears.
iii.
Drafting assistance from your precedents
Grounded AI that drafts from your firm's own precedent bank; not the public internet. Lawyers get a starting point that already sounds like your firm.
iv.
Email and inbox triage
Summarise long email chains, extract action items, flag deadlines. Partners reclaim 30 to 60 minutes a day without changing how they work.
v.
Time capture and billing narratives
AI-assisted time entry from calendar and document activity; plus billing narratives written in your firm's voice. Fewer write-offs, faster invoicing.
vi.
Client reporting and dashboards
Live dashboards for clients with active matters, spend, and progress. Moves your firm from reactive to anticipatory; a genuine differentiator at renewal.
How we work
A tight, partner-friendly engagement model.
We've structured this so you get clarity before cost; and momentum before commitment.
1
Discovery session
A 90-minute conversation with your partners and ops lead. We listen; we map your current state; we tell you honestly where you are.
2
Roadmap
A costed 12-month plan covering readiness work, quick wins, and larger automation projects. No surprises; fixed pricing on defined work.
3
Pilot
We pick one high-value use case and ship it in 4 to 6 weeks. You see results before you commit to a broader programme.
4
Scale
Once the pilot is humming, we layer in the rest of the roadmap; training, automations, and governance in deliberate sequence.
5
Govern
AI policy, usage monitoring, and Purview configuration. Partners sign off on one framework; lawyers work inside it without friction.
6
Partner
Quarterly reviews. New use cases. Ongoing training as your team grows and the tools evolve. We don't disappear after implementation.
0
Client data leaked to public AI
Our approach
Your clients trust you with everything. We help you keep it that way.
Law firms are high-value targets. AI adoption — done badly — opens new vectors. Done well, it actually improves your security posture by forcing the data hygiene you've been meaning to get to for years.
Every AI engagement iT360 runs includes a security baseline. Identity, endpoints, data labelling, backup, and incident response are all checked and locked down before we add anything new to your tenant.
Ready to make AI actually work inside your firm?
Book a 30-minute discovery call with our AI & Automation team. We'll talk through where your firm is right now and give you an honest view of what's worth doing next. No pitch deck; no obligation.
Book a discovery call